Refund Policy

FaceBaseline reports are digital content, delivered to you immediately once payment is confirmed.

Because delivery is instant and the content (your personalized analysis and treatment plan) can't be "returned" once viewed, we do not offer refunds once a report has been unlocked — with two exceptions:

1. Legal requirement: if applicable law entitles you to a refund, we'll honor it.
2. Our error: if you were charged due to a technical failure on our end (e.g., payment succeeded but no report was generated, or you were charged twice for the same report), contact us at remerterasmus.work@gmail.com and we'll refund that charge.

Norwegian and EU law normally gives you 14 days to cancel an online purchase of digital content and get a refund. Because we deliver your report immediately, we ask you to explicitly confirm at checkout that you want instant access and understand this means giving up that 14-day right for this purchase, in line with the Norwegian Right of Cancellation Act (angrerettloven). If that confirmation step didn't appear before you paid, contact us and we'll apply the standard 14-day window instead.

To request a refund under either exception above, email remerterasmus.work@gmail.com with your order/report ID and we'll respond within a few business days.